Zendesk + Fintower
Fintower reads your tickets and customers in Zendesk and matches support volume against customer value in the books, so you see what it costs to serve each customer.
What the integration does
Fintower pulls tickets, customers and agents from Zendesk and matches ticket volume against booked revenue per customer. You see your cost-to-serve and how support load relates to what the customer is actually worth.
About Zendesk
Zendesk is a customer service and ticketing platform that gathers support tickets, customers and agents in one place. It is used by support teams worldwide to help customers efficiently.
zendesk.comAbout Fintower
Fintower brings accounting, bank, payments and marketing data into one picture and lets you analyze it with AI. You connect your systems yourself and reach your first insight within minutes.
Why connect Zendesk
Ticket volume against customer value
Match the number of tickets per customer against booked revenue, so you see which customers draw the most support relative to what they are worth.
Cost-to-serve per customer
See what it actually costs to serve each customer and find accounts where the support load eats into profitability.
AI analysis on support and finance
Ask questions across your combined support and finance data and get answers grounded in both Zendesk and your accounting.
Example questions you can ask
- Which customers have the highest ticket volume relative to their booked revenue?
- What is our cost-to-serve per customer?
- Which accounts cost the most in support compared to what they pay?
Connect Zendesk in minutes
You get started entirely on your own, and data starts flowing right away.
Ready to take control of the full picture?
No credit card required.